It's not just us. While some clubs have excellent pre-match information, others are utterly useless: I often see poor Richard Collins desperately trying to get information from away clubs on transport/parking stuff, only to be steadfastly ignored.
Yeah. The last two weeks alone proves there's a problem with Comms at a lot of clubs in the National League.
Forest Green's website said fans could pre-book car parking at an adjacent school. So I phoned them up and, before I'd actually spoken to a human being, a pre-recorded message gave out an email address to contact about parking. So I hung up and sent an email. That was a full week before the game. One day before the game, I'd still had no reply. So I contacted them via X. They then messaged me and asked me to phone. I did (again) and from there it got sorted. But the Comms were very poor and misleading.
I bought a ticket online for the Rochdale game on Saturday. Postponement obviously can't be helped, but I'd really like to know what Rochdale's policy is in refunds. Are we expected to hold on the ticket until the game is rearranged? Or do they refund all purchases and then we start again? Different clubs have different policies around this sort of thing, so you can't just assume. But a query sent on Saturday evening still remains unanswered on Monday evening. I don't expect clubs to answer ever enquiry in a matter of minutes, but I do think this sort of info needs to be much more forthcoming than it currently is.