Author Topic: Quiet Forum  (Read 3944 times)

leicester pilgrim

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Re: Quiet Forum
« Reply #15 on: December 23, 2024, 09:06:21 PM »

It's not just us. While some clubs have excellent pre-match information, others are utterly useless: I often see poor Richard Collins desperately trying to get information from away clubs on transport/parking stuff, only to be steadfastly ignored.

Yeah. The last two weeks alone proves there's a problem with Comms at a lot of clubs in the National League.

Forest Green's website said fans could pre-book car parking at an adjacent school. So I phoned them up and, before I'd actually spoken to a human being, a pre-recorded message gave out an email address to contact about parking. So I hung up and sent an email. That was a full week before the game. One day before the game, I'd still had no reply. So I contacted them via X. They then messaged me and asked me to phone. I did (again) and from there it got sorted. But the Comms were very poor and misleading.

I bought a ticket online for the Rochdale game on Saturday. Postponement obviously can't be helped, but I'd really like to know what Rochdale's policy is in refunds. Are we expected to hold on the ticket until the game is rearranged? Or do they refund all purchases and then we start again? Different clubs have different policies around this sort of thing, so you can't just assume.  But a query sent on Saturday evening still remains unanswered on Monday evening. I don't expect clubs to answer ever enquiry in a matter of minutes, but I do think this sort of info needs to be much more forthcoming than it currently is.

John C

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Re: Quiet Forum
« Reply #16 on: December 24, 2024, 08:13:27 AM »
LP I m in the same boat. Please let me know what Rochdale say when they do get round to replying. And whilst postponements can't be helped, why wasn't the pitch inspection a bit earlier? Surely they could have got a local ref in about 8.30?

Sorry to moan but its what I do best...

Pilgrim86

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Re: Quiet Forum
« Reply #17 on: December 24, 2024, 01:00:18 PM »
Rochdale have said that you have to wait until the new date is announced, and then you can claim a refund on your match ticket. It's in their online charter - https://rochdaleafc.co.uk/club-charter/

The pitch inspection was nicely timed IMO. BUSA held off on leaving from the JCS (due to leave at 10.30am) until the result of the inspection. Anybody going by car from Boston would probably have left a bit later.

leicester pilgrim

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Re: Quiet Forum
« Reply #18 on: December 24, 2024, 03:44:14 PM »
Rochdale have said that you have to wait until the new date is announced, and then you can claim a refund on your match ticket. It's in their online charter - https://rochdaleafc.co.uk/club-charter/

The pitch inspection was nicely timed IMO. BUSA held off on leaving from the JCS (due to leave at 10.30am) until the result of the inspection. Anybody going by car from Boston would probably have left a bit later.

Not aware of many clubs having an online charter. It's the sort of thing which ought to have been spelled out for away fans upon postponement, because most away fans wouldn't know to even look for such a thing.

I don't agree on the timing of the pitch inspection. Yes, the supporters bus was leaving at 10:30, but what time was the player's bus leaving? Given they'd be looking to get to Rochdale at least an hour before the fans they'd no doubt have already been on the road and we've then incurred additional expenses. It needed to be much earlier from that perspective, let alone any fan considerations.

Pilgrim86

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Re: Quiet Forum
« Reply #19 on: December 24, 2024, 08:53:53 PM »
most away fans wouldn't know to even look for such a thing

Anybody who pre-ordered their match ticket got an email that said "If you have any queries please contact us via email on tickets@rochdaleafc.co.uk or by phone 01706 644648 (option 1)" - I emailed them on Monday and got a response within 9 minutes linking me to the charter to explain it. Just waiting on the re-arrangement now.