Yes its the information I'm interested in, I don't care about the social stuff like videos and photos etc. But the information is often posted on the website really late and I don't understand why...
I find it's quite erratic. Earlier in the season, Sutton had a system whereby they would e-mail an exclusive link for away fans directly to the away club for them to distribute - as far as I recall you couldn't just go to their website and buy a ticket in the away section, you had to use the link. Boston tweeted it out (actually they had to re-do it as Sutton initially sent them the wrong link), but of course I missed it. I couldn't find it on the actual website, so I moaned to Craig about it and he sent me a link to the tweet I had missed several days earlier.
A lot of this could be avoided with a "Next Match" update on, say, a Monday for a Saturday game with a link to the away ticketing platform and useful information like parking and trains. Instead, this stuff gets left until the Match Preview story which only gets published on a Thursday. Until relatively recently we were also really bad at replying to simple requests from away fans about home games on social media, often I had to leap into FB comments or Twitter threads with answers. This has got a bit better since Ceri has been tweeting, though. Again, I don't blame Craig - he has a lot on his plate, but the club need to be better at sharing his workload and providing a better experience for everyone.
It's not just us. While some clubs have excellent pre-match information, others are utterly useless: I often see poor Richard Collins desperately trying to get information from away clubs on transport/parking stuff, only to be steadfastly ignored.