Problem is its a club service and as such it can't be seen to be promoting negative vibes..........perhaps the best way would be to just have Craig's 'commentary' and not the fan interaction.
I've not listened tonight as people have been round but I can imagine what the mood was like. Just think though how dispiriting it must be for Craig to be commentating on that shambles and then have e-mails slagging all and sundry off flying into his inbox.....
It must be like an electronic version of being stood on Spayne Rd!