I am looking to buy a new TV and was considering going to Oldrids because they offer a 5 year guarantee.
But with the tirade of abuse your bringing to this website - I will now go elsewhere - I believe John Lewis also offer 5 year guarantees.
As you suggest no business can survive without customers - well you have driven one away from your family business.
Very silly person. Under your statutory rights as a consumer your tv should last and work perfectly for a lot longer than 5 years. You do not need to have a 5 year guarantee (and yet you will pay for it in the price of the TV). You are already guaranteed under the law. No go and do some research. :bunny
I always research and although the Sale of Goods Act 1979 gives you up to 6 years to claim for faulty goods it isn't as clear cut as it suggests and I would have thought you of all people would have known that.
Fully agree Artemis ,making a claim on many items it is very complex . eg has the appliance been subject to fair wear and tear ? , if you wash grannies draws on a regular basis that rules out claims on your washer , iron and clothes dryer . Like Artemis I would have thought Mark would have known this .